Customer Support

We are happy to help you with any questions or issues you may have with any product you are purchasing or have purchased from us.  Each staff member at Sage is trained to help guide you in choosing a product. You can contact us at [email protected], or 719-473-9702.     If you require more assistance with choosing supplements and wish to have a comprehensive plan designed for you, consider scheduling a consultation with Valerie Blankenship, our clinical herbalist. She is available for consultations Tuesday – Thursday, in person in her clinic in Colorado Springs. For those not wishing to wear a mask or are long-distance, she is also available by Skype, Zoom, phone or email.

Placing your order Online

How to navigate on our website? On our website: www.sagewomanherbs.com, you will see different tabs to help you find the products or service you are looking for. Each product has an information section with the description, ingredients and manufacturer’s recommended dosages. Many products are available in different sizes. Once you have opened a product, choose your preference from the drop-down list.

We welcome our customers to create their online account. Why open an online account? There are several benefits of creating an account with Sage Consulting & Apothecary: you may reorder using previous orders, create tickets with special requests to our Customer Service department, add products to your “wish list”, and keep billing and shipping addresses in the system for easy check out. If you prefer, you are also welcome to purchase online as a guest. 

When you are ready to check out: In the shopping cart, be sure to fulfill all the obligatory information designated with this symbol (*). Once you have completed the Billing and shipping address, the Shipping and Payment Method will be available for completion. Do not forget to check the General terms & Conditions box!

For all communications with our order department, please provide us your name, order date and Online Order number (ORD#) so that we may better assist you. 

You will be notified if any of the following arises: 

• Your shipping and billing information do not match.
• Your information cannot be verified due to missing information or errors.
• The item you ordered is currently out of stock, will take longer than estimated to get back in stock, or is no longer available. 

Please note that Sage Consulting & Apothecary reserves the right to cancel any order due to stock availability or information errors.

Placing you order over the Phone

We are happy to assist you in placing your order over the phone. Note: we are unable to calculate the shipping cost at the time of the phone order. We must fill and weigh the order and enter your shipping information in the system before we have access to the shipping charges. Typically, we collect the payment information and charge you with the final amount at a later time. We will notify you of the grand total by email or by phone. We can hold your order until we get your approval of shipping costs if you desire. 

Changes to an Order

If you require a change to your order, such as adding or removing items, or correction of any information, please contact us immediately at 719-473-9702 or email us at [email protected]. We will try our best to make requested changes but will be unable to do so after your order has been packed. Most orders are shipped as quickly as same day or next business day (including payment confirmation).

If you wish to cancel your order, please contact us immediately.  For cancellation of orders that had already shipped, you may return the item according to our Return Policy detailed below at your own expense. Returned items should be insured. Refunds will be made upon receipt of undamaged products in their original condition.

Payment Methods & Terms

Payments are made online or over the phone. We accept Visa, Mastercard, American Express and Discover. Credit cards, cash and checks are accepted in our store. Orders will only be processed based on confirmation of payment.

Did you know that you can purchase Sage Woman Herbs Gift Certificates? Gift Certificates may be used online or in our store.

Prices

All prices on our website are listed in US dollars, and do not include the applicable taxes. The prices do not include shipping and handling nor any other services such as insurance. Final prices charged for orders will be the price at the time of check out.

Disclaimers

The following disclaimer applies to all the information posted on this website:

These statements have not been evaluated by the FDA. This product is not intended to diagnose, cure, treat or prevent any disease. Please consult with a medical professional before consuming this product if you have any medical condition.

If you are pregnant, or trying to become pregnant, please consult with your doctor before consuming this product. Very little, if any, research has been conducted on the safety of taking herbs during pregnancy.

Shipping Policy

Your orders are a big priority to us, and we work to get them out swiftly. If you order in the morning, we will attempt to ship your package the same day, however orders placed after 3 p.m. MST are more likely to go out the next day due to carrier pick up times. 

UPS does not make a stop at our store on Saturday. For this reason, packages of any shipping grade ordered on Friday after 3 p.m. MST will not be shipped out until the following Monday. 

For Sage Consulting & Apothecary clients and customers are the priority. We listen to our customers, and we understand the importance of delivering our products into your hands. We are continuously working to offer you more shipping options.

Shipping Cost

Sage Consulting & Apothecary does not add any additional costs to the rates of the shipping company. We do not charge for the packaging and materials that are used in processing your order.

Shipping Information

Based on multiple requests, we switched our primary shipping company from the United States Postal Service (USPS) to United Parcel Service (UPS). Since October 2020, all orders placed online are shipped through the UPS.

Did you know that UPS does not deliver to P.O. Boxes? Please be aware that our website will may not let you proceed with the payment information if you are using a PO box address. If you prefer for your online order to be shipped through USPS, please add a note under “comments” on your order. If you have a PO Box, please email us at [email protected], or call us at 719-473-9702 to make other arrangements. If you decide to use USPS we require you to ensure your package for the entire amount of the contents.

Did you know that the peanuts we use on our packages are biodegradable? All appropriate packaging materials are used to meet the shipping requirements of the carriers, and UPS packages are ensured for $200.00.

Did you know we can have your order ready for Pick Up? For local customers we offer a Pick Up option which requires you to prepay online without being charged shipping. You can call us at 719-473-9702 to find out when your order will be ready.

Domestic Shipping Options: UPS offers the following options: UPS Ground, UPS Next Day Saver, UPS Next Day Air, UPS Next Day Air Saver, UPS 2nd Day Air, UPS 2nd Day Air AM. For more information visit UPS website.

Refunds for shipment delays: IMPORTANT: due to increased volume during COVID, UPS is not offering refunds on shipping for air shipments that arrive later than promised. We are also unable to refund shipping on air shipments. In our experience, UPS has been extremely prompt and typically achieves on-time deliveries in 99% of cases.

International Shipping

We ship world-wide. Each Customs Agency has different parameters and regulations that can affect the time you received your package. The shipping Company, UPS and Sage Consulting & Apothecary are not responsible for any delays or additional fees that may occur at Customs. We frequently ship internationally, and the vast majority of our international deliveries have been successful. We have been trained with the customs documents and how to fill each of them out correctly in order to ensure proper delivery. However, some packages have been returned by customs. These packages include some from Germany, Spain, and most recently, France. There may be other countries that encounter difficulties in processing shipments. Recently, an order to Poland was held up in customs for 3 days.

UPS European Mail Orders Update:

According to the new European UPS regulations, you will be responsible for EU VAT (Value Added Tax) compliance for goods valued up to €150 sold on any platform. At Sage Consulting and Apothecary we will not be able to full-fill orders under €150 and/or above €2500 before shipping. Orders that do not comply will be contacted via email for the next step. We are sorry for any inconveniences this new reform may have caused.

For more information please visit:

 https://www.ups.com/assets/resources/media/en_US/EU_VAT_Reform_Business.pdf

CUSTOMS ALERT: Once we have shipped your order properly on our end, we do not take responsibility for items that are delayed or seized by customs. If items are shipped back to us, we will credit customers for the contents of the package, but not the shipping costs, which we are unable to recoup.

Tracking your Order

Once your order is shipped, our system will send you a tracking number to your email address. Please make sure your email address is correct. You can then go to UPS to track your order https://www.ups.com/us/en/services/tracking.page

Return Policy

Sage Consulting & Apothecary accepts returns of sealed, unopened products within 30 days of the date your order was shipped or within 30 days of purchase in our store. Returns on in-store purchases may be accompanied by a store receipt or we must have a record of your order under your name in the register. Returns on mail orders may be subject to a 20% restocking fee if it was  a very large order or if items were ordered specifically for the customer.

Please be aware of the following return exclusions:

• Since Bulk Herbs are not sealed, these cannot be returned as they cannot be resold to customers.
• Special Tincture, Capped or Tea Formulas prepared for the herbalist’s clients or for customers, cannot be returned as they cannot be resold to customers.
• Products that require refrigeration.

PLEASE NOTE Sage Consulting and Apothecary is not responsible for the Return Shipping Cost. 

Refund Process

For returns of online or phone orders:  Once your return is received and inspected by our shipping department, we will notify you of the approval or rejection of your refund. If the refund is approved, the request will be processed and credited to your credit card within 3 business days of receipt of the return.

For store returns:  After the product is inspected and approved the credit will be done immediately. 

After your refund is credited, the bank may take between 24 and 48 hours to finish the transaction. We are unable to speed up this process or contact the bank in order to expedite this process.

FAQ

Why do all our tinctures have the same picture? We make and carry 200 single tinctures and 50 tincture formulas. Because of this, we have created a referential picture in order to show our customers the size differences between the 2, 4, 8 and 16 oz. bottles.